Vehicle exhibitors will move in - 9 - 11am
Traditional exhibitors will move in - 11 to 4 pm

Sponsored by: Southeastern Insurance Agency, LLC.

Start the day with purpose. This informal networking time allows attendees to connect directly with exhibitors over coffee, explore new products and services, and begin meaningful conversations that support operational excellence and innovation.

The official launch of Transform 2026. Join NEMTAC leadership for a high-energy welcome, key conference insights, and a look at the trends and priorities shaping the future of non-emergency medical transportation.

Hear directly from leading industry associations— Community Transportation Association of America (CTAA), National Mobility Equipment Dealers Association (NMEDA), and Transportation Alliance (TTA). These concise presentations will provide critical updates on regulatory developments, advocacy efforts, and emerging priorities impacting transportation providers nationwide.

Recharge while strengthening your network. This dedicated time in the exhibit hall encourages attendees to engage with solution providers, discover new tools, and build partnerships that support operational growth and service excellence.

Enjoy lunch while continuing valuable conversations with peers, industry leaders, and partners. This shared experience fosters collaboration, strengthens relationships, and keeps you connected to the Transform community.
Sponsored by BraunAbility

Take advantage of this additional time to revisit exhibitors, deepen conversations, and explore solutions that can improve safety, efficiency, and patient experience across your operation.

Proven Strategies to Keep Drivers and Customers Coming Back
Solving driver turnover and customer retention can lead to higher profits. In this fast-paced, practical session, you'll learn proven strategies to strengthen your team, improve the customer experience, and build long-term loyalty—without adding unnecessary cost or complexity. You'll discover: How one simple training technique can help you hire and retain the right drivers from day oneA powerful survey strategy that turns customer feedback into long-term loyaltyHow effective training improves employee engagement, customer satisfaction, and profitabilityPractical ideas you can implement immediately to reduce turnover and grow your businessWalk away with actionable strategies that help you build a stronger team, create happier customers, and improve your bottom line.

Presenter: Mindi Knebel, Founder & CEO, Kaizen Health
In this engaging general session, Mindi Knebel will share practical strategies and actionable tactics organizations can implement to increase revenue streams, improve operational efficiency, and position themselves for sustainable growth. Drawing from her experience building Kaizen Health into a nationally recognized healthcare logistics and transportation technology company, Knebel will explore how organizations can identify untapped opportunities, leverage technology to reduce administrative burdens, and create scalable processes that support long-term success. Attendees will leave with ideas for expanding services, strengthening partnerships, improving productivity, and building a more resilient organization in an increasingly competitive marketplace.

Join transportation law and regulatory expert Matthew W. Daus as he examines the evolving regulatory landscape impacting transportation providers. This session will explore current government oversight, emerging compliance requirements, and the growing challenges associated with fraud, waste, and abuse. Drawing on decades of experience in transportation regulation and policy, Daus will provide practical insights to help organizations identify risks, strengthen compliance programs, protect public funding, and prepare for future regulatory developments.

Current Risks and Responsive Strategies to Advance NEMT Program Integrity
As scrutiny of Non-Emergency Medical Transportation programs continues to increase, providers, brokers, health plans, and government agencies must proactively address risks that threaten program integrity. This session will examine current challenges related to fraud, waste, abuse, compliance, and operational oversight while highlighting practical strategies to strengthen accountability and improve outcomes. Attendees will gain insight into emerging trends, regulatory expectations, and collaborative approaches that help protect public resources while ensuring access to essential transportation services.

NEMT continues to evolve—and education and accreditation are essential to strengthening the industry for the future.

Join Joel Smith, Program Manager, and Emily Horton, Education Manager, for a forward-looking discussion on the next chapter of NEMT education and accreditation. They will share what’s ahead, how programs and standards are evolving, and what these changes mean for organizations, professionals, and the industry as a whole.

Attendees will leave with a clearer understanding of the path forward and how education and accreditation can help advance professionalism, consistency, accountability, and excellence across NEMT.

Make the most of the final exhibit hall break of the day. Connect with exhibitors, continue conversations, explore solutions, and make those last valuable connections before the day’s programming concludes.

Begin your Tuesday morning in the exhibit hall before the General Session quick start. Enjoy fresh coffee while connecting with exhibitors, discovering new solutions, and having productive conversations that set the tone for a focused and impactful day at Transform.

Kick off the day with clarity and momentum. This fast-paced session highlights key themes, featured education, and must-attend moments, giving attendees a clear roadmap and shared focus for the day ahead.

INSIDE THE NEMT BILLING PROCESS: PREVENTING COSTLY CLAIM ERRORS - Cordova 5/6
Denied claims and delayed payments can significantly impact revenue. This session breaks down the NEMT billing lifecycle, identifies common mistakes, and provides actionable strategies to improve accuracy, compliance, and reimbursement performance.
Speakers: Danika Owens, Director of Operations and Compliance, and Jim Smith, COO at R4H Medical Transportation
This session is brought to you by: RoutingBox

FROM 20 TO 100 VEHICLES: THE OPERATING MODEL BEHIND SCALABLE NEMT GROWTH - Amarante 2/3
Growing a fleet requires more than adding vehicles. Learn the operational, staffing, technology, and performance management strategies successful providers use to scale efficiently while maintaining quality and profitability.
Speakers: Shalin Sheth and Deborah Lucas

FUTURE-PROOFING YOUR NEMT BUSINESS IN 2026 -
Marbella 1/2
As expectations across NEMT continue to evolve, Transportation Providers are reevaluating their operations to remain competitive. This session explores the strategies, emerging technologies, and best practices being adopted by leading NEMT organizations to improve performance, strengthen partnerships, and prepare for the future. Attendees will leave with actionable insights to help position their businesses for the long term.
Speakers:
Jordan Westcott, Move AI Director, Enterprise Solutions
Kyle Summers is the President of the US Market

BEYOND COMPLIANCE: 3 HIGH-IMPACT SAFETY BLIND SPOTS IN NEMT - Cordova 5/6
Compliance alone isn’t enough. Discover three often-overlooked safety risks that can impact passengers, employees, and your business. Learn practical steps to reduce liability, improve service quality, and build a stronger safety culture.
Speaker: Ed Bandas
This session is brought to you by: Broda

OPERATIONALIZING EQUITY: MOVING FROM MISSION STATEMENT TO MANAGEMENT PRACTICE - Amarante 2/3
High-performing organizations build for the long term. Learn how making equity a guiding principle can align stakeholders, strengthen decision-making, and create sustainable value in an increasingly complex healthcare environment.
Speaker: Miguel McInnis, MPH – Healthcare Executive and Strategic Adviser

AI AND THE FUTURE OF NEMT: SMARTER ACCESS, SAFER OPERATIONS, OR NEW RISK? - Marbella 1/2
Artificial intelligence is rapidly reshaping healthcare transportation. Explore how AI can improve efficiency, access, and safety while addressing emerging concerns around compliance, oversight, and operational risk.
Speakers: Panel Moderator: Howard Berkowitz, Consultant | Entrepreneur | Transportation Expert
Nirav Chheda, Bambi - CEO, Bambi Software Platform
Holly Graham, Modivcare - VP Transportation Operations
This session is brought to you by: MOTER

Explore how the FR Conversions ProMax NEMT Van is purpose-built to improve safety, accessibility, and operational efficiency. Learn how its low-floor design, advanced technology, flexible seating, and durable interior compare to the Ford Transit, helping operators maximize fleet performance and long-term value.
Join us at the Showcase Stage to see the ProMax up close, ask questions, and discover how it can elevate your NEMT fleet.

Enjoy lunch inside the exhibit hall, where bites and beverages are served in a relaxed, walk-about setting. This dedicated time allows attendees to connect directly with exhibitors, explore solutions, and continue conversations that support stronger operations, smarter growth, and better patient outcomes.

Sponsored by Move AI

Join Fenton Mobility for a live demonstration of The Fenton Power Door – Clear Entry. This system is designed specifically to improve NEMT fleet efficiency and bottom-line uptime.
What You'll Learn:
• Faster Loading & Climate Control: Save seconds on every stop with customizable partial-open door cycles.
• Minimized Downtime: Open-source HMI touchscreen diagnostics for rapid troubleshooting on the fly.
• Driver Convenience: Remote key fob activation and controls from the driver's seat.
• Built-In Safety Interlocks: Live demo of lift interlocks, in-motion lockouts, and obstruction current-sensing.

VEHICLE, EQUIPMENT, OR OPERATIONS: WHERE DOES ACCOUNTABILITY ACTUALLY LIVE? - Cordova 5/6
As accessible vehicle technology, mobility equipment, and operational requirements continue evolving, responsibility lines are becoming increasingly blurred. This roundtable explores how accountability is shared across manufacturers, modifiers, dealers, maintenance providers, and transportation operators. Attendees will discuss real-world operational challenges and gain perspective on how to navigate overlapping federal, state, and operational expectations.
• Clarify operational responsibilities across transportation stakeholders
• Discuss accountability when standards and guidance conflict
• Explore strategies for managing operational and safety expectations
This session is brought to you by: BlandAI

ACCESS ISN’T THE RIDE: IT’S WHETHER CARE ACTUALLY HAPPENS- Amarante 2/3
Transportation access is about more than completing a trip. This discussion explores how transportation impacts patient outcomes, caregiver experiences, and meaningful access to healthcare services. Attendees will examine the disconnect between completed rides and successful care delivery while discussing ways to better align transportation services with patient-centered outcomes.
• Recognize hidden barriers impacting healthcare access
• Understand patient and caregiver perspectives beyond trip metrics
• Explore how transportation models can better support healthcare outcomes

This session is brought to you by: Provide-a-Ride

FLORIDA IS ONE STATE. NEMT DOESN’T OPERATE LIKE IT. - Marbella 1/2
Florida’s NEMT environment varies dramatically across counties, brokers, facilities, and transportation markets. This facilitated conversation explores the operational realities providers face when navigating inconsistent expectations, long-distance transportation demands, and regional market differences. Attendees will discuss strategies for delivering reliable, safe, and accountable transportation across highly variable operating environments.
• Understand regional operational differences across Florida
• Discuss challenges associated with long-distance transportation
• Explore opportunities for greater statewide operational consistency

BROKERS AT THE CENTER: HOW MODERN NEMT INFRASTRUCTURE IS REDEFINING SCALE - Cordova 5/6
Join industry leaders for a discussion on the evolving role of brokers in healthcare transportation. Explore how technology, collaboration, and innovation are transforming care coordination, improving access, and reducing operational complexity.
Speakers: Cory Warner, Global Head of Growth and Operations from Uber for Business | Mike Stull, Vice President, Operations from Provide a Ride
Michael Fell, COO of Call the Car


PREPARING YOUR NEMT COMPANY FOR INVESTMENT, PARTNERSHIP, OR SALE - Amarante 2/3
Whether you’re planning for growth, investment, or a future sale, preparation matters. Gain insight into the financial, operational, and organizational factors that attract investors and increase company value.
Speaker: Spencer Tenney, President & CEO

This session is brought to you by: Falls Mobility

A FAIR PRICE FOR NEMT SERVICE: THE CCAM TRIP COSTING TOOL - Marbella 1/2
Learn how to accurately calculate the true cost of delivering NEMT services using the CCAM Trip Costing Tool. This practical session provides strategies to improve pricing decisions, support sustainable operations, and strengthen conversations with payers and policymakers.
Speakers: Robbie Sarles,  RLS, and Bill Wagner, CTAA

Make the most of the final hour in the exhibit hall. This is your last opportunity to reconnect with exhibitors, ask final questions, strengthen partnerships, and explore solutions before the hall closes and the Transform experience moves forward.

Start the final day of Transform with meaningful connections. Join us from 8:00–9:00 a.m. in the Mediterranean 5–8 Foyer for an informal meet-and-greet with representatives from State Medicaid NEMT Programs.

Connect directly with state leaders, ask questions, learn more about how NEMT programs operate across the country, and exchange ideas with fellow attendees.

It’s also a great opportunity to reconnect with colleagues, continue conversations from throughout the conference, and build relationships that extend well beyond Transform.

INSURANCE IN NEMT: WHAT THE INDUSTRY STILL DOESN’T UNDERSTAND ABOUT RISK- Cordova 5/6
Insurance pressures are reshaping how NEMT organizations operate, manage safety, and demonstrate accountability. This peer-led discussion explores where providers, brokers, insurers, and payers often view operational risk differently — and what organizations can do to better align compliance, safety, and real-world operations. Attendees will gain insight into evolving expectations around risk management, operational oversight, and long-term sustainability in today’s transportation environment.
• Understand operational behaviors that increase risk exposure
• Identify gaps between compliance and true risk reduction
• Explore how insurance trends are influencing operational expectations

THE RIGHT RIDE FOR THE RIGHT NEED: WHEN DOES A TRANSPORTATION MODEL STOP MATCHING THE PASSENGER? - Amarante 2/3
As transportation models expand across traditional NEMT, TNCs, assisted transportation, and future autonomous systems, determining the right level of service becomes increasingly complex. This roundtable explores how organizations can better align transportation models with passenger needs while maintaining safety, accountability, and operational consistency.
• Explore challenges in matching passengers with appropriate transportation models
• Discuss evolving expectations around safety and assistance
• Examine operational risks created by service mismatches

VISIBLE ISN’T THE SAME AS READY: WHAT COUNTS AS A REAL TRANSPORTATION OPTION IN A MARKET? - Marbella 1/2
Not every visible transportation option is operationally reliable, scalable, or ready to support healthcare mobility needs. This discussion examines how stakeholders evaluate transportation readiness, operational stability, and long-term reliability across evolving mobility systems. Attendees will explore what information truly matters when assessing transportation capabilities in a market.
• Understand factors that define operational readiness
• Discuss how transportation options are evaluated across the industry
• Explore standards for transparency and operational reliability

AUDIT-READY NEMT: PREVENT FRAUD, CLOSE COMPLIANCE GAPS, AND PASS WITH CONFIDENCE- Cordova 5/6
Audits are becoming more frequent and more complex. Hear perspectives from brokers, auditors, and technology experts on how to strengthen compliance, reduce fraud risk, improve documentation, and build audit-ready operations.
Speakers: Ed Platt, Momentm and Derek Hoy, MediTrans

BEYOND THE WHEEL: BUILDING A SAFER, SMARTER NEMT FLEET - Amarante 2/3
Road safety is often viewed as a moral responsibility—but it is also a critical business imperative. Drawing on insights from a wide range of industries, Together For Safer Roads explores how organizations can build a stronger safety culture while reducing risk, controlling costs, and improving operational performance. Attendees will learn proven road safety systems, effective driver training strategies, and practical approaches for incorporating safety initiatives into financial planning. Discover why investing in safer roads is not only the right thing to do but also a smart financial decision.
Speaker: Eric Richardson, Consultant

WHEN THE RIDE DOESN’T MATCH THE RIDER: TNCS, NEMT PROVIDERS, AND THE CASE FOR TIERED NEMT- Marbella 1/2
Not every trip requires the same level of service. Explore how a tiered NEMT framework can help providers, brokers, and payers match riders with the right transportation option while improving outcomes and controlling costs.
Speaker: Dan Reid, CEO – Grove Transit

EVERYONE TALKS ABOUT COORDINATION. WHAT ACTUALLY WORKS? - Cordova 5/6
NEMT, public transit, community transportation, and emerging mobility systems often serve the same populations while operating under very different expectations and structures. This facilitated conversation explores where coordination efforts are improving mobility access and where operational challenges continue creating friction. Attendees will discuss practical approaches for improving collaboration while maintaining accountability and rider clarity.
• Examine successes and challenges in coordinated mobility models
• Identify operational friction points between transportation systems
• Discuss strategies to improve collaboration and rider experience
This session is brought to you by: SafeRide Health

TECHNOLOGY CHANGES FAST. ACCOUNTABILITY DOESN’T - Amarante 2/3
AI and automation are rapidly transforming transportation operations, from routing and scheduling to reporting and communication. This peer discussion explores where technology is delivering value today, where organizations expect future growth, and which responsibilities must remain human-led regardless of technological advancement.
• Explore practical uses of AI and automation in transportation
• Discuss operational opportunities created by emerging technologies
• Identify responsibilities that require ongoing human oversight


FRAUD, WASTE & ABUSE: WHAT TRANSPORTATION ORGANIZATIONS ARE ACTUALLY EXPECTED TO PROVE
- Marbella 1/2
As audits, compliance reviews, and AI-supported oversight increase across healthcare transportation, organizations are being asked to prove more than policy compliance alone. This discussion explores operational accountability, trip validation, credentialing, subcontractor oversight, and the growing expectation for transparent, verifiable transportation operations.
• Discuss current expectations around operational proof and compliance
• Explore challenges in validating transportation services
• Examine how organizations are adapting to increasing oversight

Join us for the closing luncheon as we celebrate the people and organizations making an impact across the NEMT industry. NEMTAC will recognize the 2026 Industry Award recipients and announce the Best in Show Exhibit Awards, honoring excellence, innovation, and leadership demonstrated throughout Transform™ 2026.

Then, get ready for what’s next! Be among the first to preview NEMTAC Transform™ 2027, taking place October 10–12, 2027, in Dallas, Texas.
Learn what’s ahead and how you can be part of the next chapter of Transform.

Celebrate this year’s achievements—and leave Orlando looking forward to Dallas!